Restaurant Manager – 5* Hotel and Restaurant – Cape Town

Kendrick Recruitment is urgently seeking an experienced Restaurant Manager with extensive Restaurant management experience, for a busy, high-end restaurant in the heart of Cape Town.

Responsibilities & Duties Include:

• Maintain a high level of customer satisfaction and high standard of service at all times.
• Deal with complaints and compliments effectively and efficiently, recording them in day end report ensuring senior management is aware of them.
• Staff Management
• Meet, greet, seat and farewell customers at the Restaurant.
• Ensure efficiency in taking of orders, service and clearing/resetting of tables.
• Ensure professional interaction between waitrons and guests.
• Receive and action all reservation requests by capturing on Dineplan and ensuring that all relevant information pertaining to the customer needs reflects on the booking.
• Compilation and management of Duty Rosters, Leave Schedules or forms, cleaning schedules and various other personnel-related documentation.
• Conduct Interviews and perform quarterly reviews of staff under your jurisdiction.
• Ensure that waitrons remain motivated by means of effective man-management practices and morale building.
• At all times communicate effectively and professionally with your subordinates. Be careful not to belittle or embarrass them in front of their peers or customers.
• Ensure correct maintenance of POS system and be totally conversant with loading, fault finding and rectifying of faults.
• Operational Stock takes and restocks
• Ensure the daily set-up of the restaurant is completed timorously and effectively
• Conduct daily meetings with the chef, FOH and management team, in order to have sound knowledge of daily requirements and guests needs.
• Hygiene, Safety and Security duties.
• Staff training

Requirements:

• Must have extensive Restaurant Management experience in a high-end restaurant setting
• Understanding of the tour group business is advantageous
• Must be fully computer literate
• Must be well acquainted with Micros POS
• Knowledge of Dineplan advantageous
• Must be willing to work weekends (not negotiable)
• Excellent communication skills
• Proactive and motivated approach to staff management
• Must have own transport
• South African Citizens only

Salary: Is dependent on experience. Should you feel you are the perfect candidate and meet the requirements listed above, please apply with your CV, a recent head & shoulders photo and written references ASAP… Good Luck!