Relief Travel Specialist – Leading Travel Company – Johannesburg

Kendrick Recruitment is currently seeking a dedicated and skilled Relief Travel Specialist to join a leading luxury travel company. This role is vital for maintaining high standards of guest experience and operational efficiency while demonstrating a strong commitment to sustainability and community care.

Key Responsibilities:

• Oversee teammates’ desks during absences (sick leave, annual leave, or educational leave), managing requotes and ongoing proposals.
• Assist with brochure quotes and develop agent educational bookings/hosted educational bookings, ensuring seamless trips in collaboration with Sales.
• Implement and test new systems and procedures.
• Chase provisional bookings and follow up on dead leads during quieter periods.
• Assist in loading bookings for consultants during peak periods.
• Plan and design creative itineraries.
• Maintain clear and consistent communication with agents, sales teams, preferred supplier partners, and colleagues.
• Participate in rotational emergency duty as per the Retail Emergency BOP.
• Work early and late shifts on a weekly rotational basis.
• Provide calm and professional service to agents and guests.
• Uphold the company’s values of caring for people, land, and wildlife.

Knowledge Required:

• Passion for delivering service excellence.
• In-depth knowledge of Tourplan and Microsoft systems is advantageous.
• Familiarity with South Africa, Southern, and East Africa is preferable.
• Willingness to assist and learn continuously.

Skills Required:

• Strong understanding of terms and conditions, product knowledge, and the company’s destinations.
• Knowledge of travel industry channels and markets.
• Ability to formulate strategies and make commercial decisions.
• Excellent problem-solving skills and teamwork.
• Proficiency in MS Office applications (Word, Excel, PowerPoint, Outlook) and Tourplan is advantageous.
• Experience with WETU is a plus.

Personal Characteristics:

• Strong interpersonal skills and sense of urgency.
• Passionate about guest satisfaction and self-motivated to meet deadlines.
• Willingness to share knowledge and inspire others.
• Driven by motivation rather than targets.
• Administration-driven with excellent organizational skills.

Previous Work Experience Required:

• Minimum of 3-5 years of inbound tour consulting experience.

If you are passionate about creating exceptional travel experiences and are ready to take on a dynamic and challenging role, we encourage you to apply today!