Kendrick Recruitment is seeking a young, dynamic and passionate Duty Manager for a 5* Lodge located in Madikwe, North West.
Requirements and Skills
Proven work experience in a similar role
Ideal candidates will have a flair for communication, with the ability to resolve issues in a timely and accurate manner.
Understanding of all lodge management best practices and relevant laws
Hands-on experience with Hotel Management software (PMS)
Proficiency in English, Solid written and verbal communication skills
Customer service driven with outstanding communication and active listening skills
Excellent problem-solving and multitasking skills
Leadership skills along with the ability to motivate a team into high performance
Ability to work flexible hours
Strong sense of responsibility and a professional presentation
Ability to be resourceful and proactive when issues arise
Excellent organizational skills
Degree / Diploma in hospitality is a plus
Description & Scope
Ensuring and providing flawless, upscale, professional, and high-class guest service experiences, ensure ultimate guests’ relations in the lodge
Meet, Greet & Host guests, making them feel at home
Informing guests about lodge facilities and offerings
Coordinating check-ins and check-outs
Overseeing of lodge employees
Maintain housekeeping standards in lodge and coordinating Room preparation
Report and Follow up Maintenance concerns
Control, manage and administration of stock through systems and procedures
Handling complaints as they arise, resolve complaints, and then follow up to make sure everything’s back on track
Ensuring guests have a pleasant experience
Take care of guests with special needs, responding to guests needs and anticipating their unstated ones
Communication. Guest relations manager is responsible for maintaining open lines of communication between staff and guests
Characteristics
Detail orientated
Flexible
Able to collaborate and work as part of a team
Able to act decisively and quickly when necessary
Good judgement
Long-term orientated
Professional
Creative problem solver
Honest, loyal and reliable
Package on offer:
Market Related, depending on experience
Single Accommodation
Meals while on duty
7.5% contribution to provident fund
6 weeks / 2-week cycle
If this sounds like you, please share your resume and contactable references with me today!
