Guest Assistant – Luxury 5* Hotel – Franschhoek

Kendrick Recruitment is currently seeking a Guest Assistant for a Luxury 5* Hotel in Franschhoek.

Are you passionate about providing exceptional guest service and creating memorable experiences? Join our esteemed luxury hotel in Franschhoek as a Guest Assistant and be the face of our hospitality excellence.

Key Responsibilities:

• Welcome guests upon arrival, assist with check-in and check-out procedures, and provide a warm and personalized experience.
• Address guest inquiries, requests, and concerns promptly and professionally, ensuring high levels of satisfaction.
• Provide detailed information about the hotel’s services, facilities, and local attractions.
• Coordinate with various hotel departments to fulfill guest requests and ensure a seamless experience.
• Handle reservations and special requests, and assist with any administrative tasks as needed.

Qualifications:

• Previous experience in a guest service role within a hospitality setting is preferred.
• Excellent communication and interpersonal skills, with a friendly and approachable demeanor.
• Strong problem-solving abilities and the capability to handle guest concerns with professionalism.
• A commitment to delivering outstanding customer service and creating positive guest interactions.

Benefits:

• Competitive salary and benefits package.
• Opportunity to work in a luxury hotel with a dynamic and supportive team.
• Professional development and career advancement opportunities in a renowned establishment.

If you are dedicated to delivering exceptional guest service and making every guest’s stay unforgettable, we’d love to hear from you!

Become a key part of our guest experience team and help us uphold the high standards of luxury and hospitality that define our hotel!