Luxury Hotel


Kendrick Recruitment is thrilled to announce an exceptional opportunity for a Lodge General Manager. This position offers a unique chance to manage multiple lodges in one of Africa’s most iconic destinations.
We are seeking an experienced, capable, efficient Manager or Couple who can run a tight ship while fostering great relationships with staff. Candidates must have the ability to manage staff and finances effectively, displaying strong operational acumen. While it is ideal for candidates not to have families to relocate, exceptions can be made for exceptional candidates. We welcome applications from South Africans, expats, and Zimbabweans.

Job Description:

The Lodge General Manager will be required to oversee day-to-day operations, ensuring seamless experiences for guests. They supervise departments across all lodges, hire and train staff, maintain high service standards, and oversee financial management. The role involves resolving guest issues, fostering loyalty, managing relationships with stakeholders, contributing to strategic planning, and working towards the lodges’ success and reputation.

Duties & Responsibilities:

Operational Management: Oversee day-to-day operations, ensuring consistent service, efficiency, and guest satisfaction across all properties.
Staff Management: Hire, train, and manage staff, setting performance standards and fostering a positive work environment.
Guest Experience: Maintain high standards of guest satisfaction, resolve issues promptly, and ensure exceptional guest experiences.
Financial Management: Develop and implement budgets, monitor expenses, optimize revenue generation, and make informed decisions.
Sales and Marketing: Collaborate on sales strategies, promotional campaigns, market trends analysis, and identify growth opportunities.
Stakeholder Relations: Build strong relationships with suppliers, contractors, local communities, and tourism authorities.
Strategic Planning: Contribute to long-term planning, identify expansion opportunities, assess market demands, and drive growth.
Quality Assurance: Ensure lodges meet or exceed established standards for service, cleanliness, amenities, and safety.
Sustainability and Conservation: Promote sustainable practices, adhere to environmental regulations, and ethical guidelines.
Leadership and Teamwork: Provide effective leadership, foster teamwork, professional development, and operational synergy.

Personal Attributes & Proficiencies:
Strong Leadership: Excellent leadership skills, clear communication, decisiveness, and the ability to inspire and engage employees.
Adaptability: Ability to adapt to different environments, cultures, and challenges.
Strategic Thinking: Analytical skills, identifying growth opportunities, and making informed decisions.
Organisational Skills: Excellent time management, multitasking, prioritization, and organization abilities.
Financial Acumen: Budgeting expertise, strong analytical skills, and interpreting financial reports.
Relationship Building: Cultivate positive relationships with employees, guests, suppliers, and communities.
Excellent Communication: Clear communication, active listening, conflict resolution, and diplomacy skills.
Problem-Solving Abilities: Critical and creative thinking, identifying problems, analysing root causes, and devising solutions.
Passion for Hospitality: Genuine passion for hospitality, providing excellent guest experiences, and maintaining high standards.
Continuous Learning: Stay updated on industry trends, attend relevant training, and conferences for personal and professional growth.
Computer Skills: Proficiency in Microsoft Office programs.

Salary bracket between R60,000 – R80,000 plus benefits

If you possess the required skills and experience, then we want to hear from you! Please get in touch with your CV and references to apply… Good Luck!

Job Information

  • Province
  • Category
    Lodge Management
  • Location
    Victoria Falls
  • Offered Salary
  • Posted
    30th Oct 23 11:32 am
  • 507