Kendrick Recruitment is Urgently seeking Spa Manager fr a luxury Day Spa in Umhlanga, Kwa-Zulu Natal.
As spa manager, a highly motivated individual will play an important role in the day-to-day operations of the spa by ensuring a culture of care
and service excellence to guests in line with international Hotel brand standards.
Requirements for the role:
· Delivering 5* service to all clients
· Team Leader, professional and vibrant confident demeanour
· International Qualification ITEC/SAAHSP/CIDESCO/CIBTEC
· Minimum 3 years practical experience in a 5 star hotel and in spa management
· Maintain health, hygiene and professional spa appearance
· Exceptional sales & marketing skills
· Extraordinary communication skills with creative flair
· Full knowledge and understanding of Spa & Gym operations and business
· Good with handling guest queries and complaints
· Flexible, reliable and strong administrative skills
· Must be able to do financial reviews and reporting
· Organisational skills, evaluating, co-ordinating, marketing and planning
· Accountable: be able to see a task to completion
Key Responsibilities:
Flexibility and reliability – ability to work overtime and outside of normal working hours to accommodate the needs of the business
Responsible for achieving retail sales targets and must be able to evaluate the spa’s performance review and financial analysis
Guest service orientation by maintaining the highest standard of guest service by following international protocols and displaying genuine care and attention to detail
Update own knowledge of products and treatment brand standards, outside of formal training
Assist in marketing events, workshops, training and skin centre tasks
Monitoring spa inventory
Day to day responsibility of equipment products, cleanliness and hygiene of the treatment and preparation areas
Managing of staff and their training and development
Therapist assessments
Discuss operational processes and identify areas where efficiency can be enhanced
Evaluate the effectiveness of sustainability efforts undertaken by the spa
Set goals and objectives for the upcoming quarter or a year
Good communication with other hotel departments
Salary of R20,000 – R22,000 on offer to suitable for the selected candidate. To apply please send your CV and references today… Good Luck!
