Service Supervisor – Luxury Lodge – Sabi Sands

Kendrick Recruitment is thrilled to present a fantastic opportunity for a dynamic and experienced Service Supervisor for a luxury lodge based in the Sabi Sands. If you are passionate about delivering exceptional service in a luxury environment and have a keen interest in food, beverages, and guest satisfaction, then this could be the role for you!

As a Service Supervisor, you will play a vital role in ensuring that our guest’s dining experience exceeds expectations. Your primary focus will be on upholding service standards, overseeing staff preparation, and contributing to a seamless and unforgettable guest experience. You will be responsible for managing service, sales, expenses, and profit goals in alignment with the beverage department’s operating plans and budgets.

Key Focus Areas:

• Ensure consistent delivery of exceptional services and products.
• Monitor staff and patron activities to ensure compliance with liquor regulations.
• Perform beverage preparation, presentation, and sales tasks, including training staff on beverage descriptions and profit margins.
• Collaborate in developing and implementing specialty drinks, enhancing guest engagement.
• Foster effective communication between the Kitchen and Service team, optimizing service coordination.
• Address guest complaints professionally and investigate where necessary.
• Estimate consumption, schedule orders, and maintain par levels for equipment and inventory.
• Analyze menu recipes, determine costs, and assign prices to menu items.
• Manage POS operations effectively, utilizing reports to enhance decision-making.
• Coordinate equipment maintenance and repairs to ensure smooth operations.

Qualifications and Skills:

• Minimum of 3 years’ experience in F&B customer service within a luxury environment.
• Strong knowledge of local, regional, and international wines and beverages.
• Familiarity with food, cooking methods, and stock control procedures.
• Proficiency in equipment operation, hygiene, and cleaning practices.
• Basic understanding of planning, budgeting, and departmental administration.
• Exceptional communication skills, both written and verbal.
• Positive team player with enthusiasm, emotional resilience, and attention to detail.
• Proactive, adaptable, and flexible with a passion for creativity and innovation.
• Strong leadership skills and commitment to skill development and mentorship.

What Is On Offer:

• An exciting opportunity to elevate guest experiences in a luxury establishment.
• Competitive compensation package, including benefits including accommodation, meals, uniform, medical aid and provident fund.
• Collaborative and supportive work environment.
• Opportunity for career growth and development.

To be considered, please submit your updated CV along with profile photo and references today… Good Luck!