Sales Agent – Hospitality Studies Business – Nelspruit

Kendrick Recruitment is currently looking for a Sales Agent for a busy hospitality business based in the heart of Nelspruit. Are you passionate about turning inquiries into bookings? Do you thrive in a dynamic environment where you can contribute to the success of a renowned organization? We are seeking a talented Sales Agent to join our clients team and play a pivotal role in customer engagement and booking processes.

Key Responsibilities:

• Enquiry Management:
  • Handle website, email, phone, and walk-in inquiries, converting them into course bookings.
• Switchboard Operations:
  • Efficiently manage the switchboard.
• Monitoring and Analysis:
  • Regularly update and monitor Enquiry Stats, focusing on the booking conversion rate.
• Customer Engagement:
  • Strategically respond to inquiries to enhance the likelihood of converting them into course bookings.
• Client Relations:
  • Respond to availability requests, maintain relationships with existing agents, and onboard Agents & Ambassadors.
• Documentation and Organization:
  • Capture enquiries for accurate records and maintain booking/registration forms regularly.
• Booking Process:
  • Create bookings and facilitate handovers to relevant departments.
• Collaboration:
  • Liaise with different departments for weekly updates.
• Logistics Coordination:
  • Coordinate with the logistics department on student transfer options.
• Sales Follow-Up:
  • Proactively follow up on missing sales leads.
• Feedback and Reporting:
  • Acknowledge post-course feedback and provide valuable insights during quarterly camp visits.
• Strategic Planning:
  • Contribute to rate and date planning, update and maintain the camp planner.
• Hosting:
  • Host camp visits when necessary.
• Project Coordination:
  • Communicate and follow up with clients on specific projects and goals.
• Site Management:
  • Visit project sites and coordinate with suppliers and vendors.
• Itinerary Development:
  • Develop and finalize project itineraries for custom product development.
• Marketing and Sales Support:
  • Assist in marketing efforts and sales functions.

Required Skills:

• Strong organizational abilities.
• Understanding of sales principles and best practices.
• Effective time management skills.
• Professional demeanor and excellent communication skills.
• Intrinsic motivation and a quick learning ability.
• Proficiency in CRM software and marketing analytics tools.
• Flexibility and adaptability to changing market conditions.
• Knowledge of logistics and booking processes is a plus.

Desired Experience and Qualifications:

• Proven track record of successful sales leadership (at least 5 years).
• Relevant Tertiary Qualifications will be beneficial.

If you are ready for a challenging and rewarding role, contributing to the success of bookings, projects, and strengthening client relationships, apply now! Send your CV to us today… Good Luck!