Reservations Manager – Luxury Travel Company – Johannesburg

Exciting Career Opportunity: Reservations Manager for a Luxury Travel Company

Position: Reservations Manager
Location: Johannesburg, GP (Remote Work Option)
Salary: R45,000 per month
Benefits:

• 20 days paid leave per year
• Equipment provided (Laptop and additional screen)
• Live-out accommodation basis
• Company contributions to Medical Aid and Pension Fund

Kendrick Recruitment is proud to present an exciting opportunity for a dynamic and passionate Reservations Manager at a prestigious luxury travel company based in Johannesburg. The ideal candidate will be committed, flexible, and eager to learn, with a strong background in reservation management and a true passion for travel.

Key Responsibilities:

• Maximize revenue opportunities through effective rate yielding and optimizing occupancy.
• Successfully manage rates and availability to enhance booking conversion.
• Maintain clear communication between reservations teams, sales teams, and properties to ensure seamless operations.
• Oversee the end-to-end selling, consultation, and booking of all products, including product development, itinerary building, and customer service.
• Handle administration connected to the management of the reservations team, improving systems and processes.

Qualifications & Experience:

• Proven experience as a Reservations Manager, with at least 5 years in the role.
• Experience managing a small, diverse, and motivated team within a luxury travel environment.
• Extensive knowledge of Botswana, South Africa, Namibia, Zimbabwe, and Zambia. Knowledge of East Africa is an added advantage.
• Significant experience in the luxury travel market.
• Familiarity with reservation systems such as Protel PMS, Nightsbridge, Synxis CRS, Travel Studio, and Wetu is preferred.
• Strong proficiency in Microsoft Office Suite, especially Excel.

Skills & Attributes:

• Excellent communication skills, both written and verbal.
• Attention to detail and a commitment to high accuracy.
• Ability to adapt to and work across multiple cultures.
• Strong customer focus and complaint handling abilities.
• Influencing and negotiating skills.
• Self-driven, able to work independently and flexibly.
• Strong organizational and multitasking abilities.
• Ability to mentor, coach, and lead a team.
• Proactive problem-solving skills.

Other Requirements:

• High conversion rates and reaching targets.
• Ability to manage conflict effectively.
• Excellent interpersonal skills and a sense of humor.
• Ability to work under pressure and juggle multiple tasks.

Working Hours:

• Standard: Monday to Friday, 08:00 to 17:00.
• Global meetings: Flexibility to attend meetings outside normal working hours due to time differences.

If you are enthusiastic about travel and meet the above criteria, Kendrick Recruitment would love to hear from you. Please send your CV and references today… Good luck!