Luxury Hotel

Cape Town R23,000

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Cape Town R23,000
Western Cape

Kendrick Recruitment are seeking a Night Supervisor to lead and manage Hotel Operations during the night shift.

Job Summary: This challenging position offers routine and predictability where you will have the opportunity to exercise your leadership skills over a strong team. Operating within clearly defined standards and expectations, you will manage hotel operations efficiently while ensuring the highest level of service and safety.

Organisational Positioning:

  • Department: Rooms Division
  • Reporting to: Front of House Manager

Behavioural Summary: The ideal candidate will manage specialized tasks with confidence and competence. This role requires exceptional attention to detail, a strong sense of duty, and discipline. You should thrive in a structured environment with a somewhat faster-than-average pace, and you will benefit from clearly defined responsibilities, ongoing training, and a stable work environment.

Employee Value Proposition:

  • Exercise assertiveness over a dedicated team
  • Operate within defined standards with recognition for your night management expertise
  • Enjoy a stable and secure work environment with opportunities for professional growth

Key Performance Objectives:

  • Hotel Ambassador:
    • Embody the company mission and values, delivering on the promise of “No Request too Large; No Detail too Small.
    • Adhere to the Hotel’s code of conduct and seek to surprise and delight guests
    • Engage in constructive feedback and training opportunities
    • Ensure vigilance in health, safety, and security, and report any risks
    • Minimize carbon footprint by reducing waste without compromising service standards
    • Foster a positive work environment and team spirit
  • Team Management:
    • Maintain a constant floor presence during peak times, interacting positively with staff and guests
    • Complete 1:1s and appraisals on time, supporting team performance and retention
    • Support team development through on-the-job training and coaching
    • Apply performance management tools to support and correct staff
    • Manage staff rosters efficiently to balance guest service standards and labor costs
    • Recommend and implement policy updates to maintain high standards
  • Night Operations:
    • Take ownership of night-time hotel operations, ensuring all departments meet objectives
    • Handle night-time administrative duties with accuracy and in accordance with SOPs
    • Ensure safety and security of the hotel, staff, guests, and property
    • Provide a welcoming “Yes, I can” experience for guests
    • Communicate relevant information to the day team accurately and promptly

If you are a dedicated leader with a passion for exceptional service and a strong commitment to maintaining high operational standards, we invite you to apply for this rewarding opportunity.

Job Information

  • Province
    Western Cape
  • Category
    Hotel Management
  • Location
    Cape Town
  • Offered Salary
    R23,000
  • Posted
    4th Oct 24 12:29 pm
  • 2838
    Applied

Send Us Message

Upload your CV/resume or any other relevant file. Max. file size: 500 MB.


You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.