Kendrick Recruitment is currently looking for a Sales Agent for a busy hospitality business based in the heart of Nelspruit. Are you passionate about turning inquiries into bookings? Do you thrive in a dynamic environment where you can contribute to the success of a renowned organisation? We are seeking a talented Sales Agent to join our clients team and play a pivotal role in customer engagement and booking processes.
Key Responsibilities:
Enquiry Management:
Handle website, email, phone, and walk-in inquiries, converting them into course bookings.
Switchboard Operations:
Efficiently manage the switchboard.
Monitoring and Analysis:
Regularly update and monitor Enquiry Stats, focusing on the booking conversion rate.
Customer Engagement:
Strategically respond to inquiries to enhance the likelihood of converting them into course bookings.
Client Relations:
Respond to availability requests, maintain relationships with existing agents, and onboard Agents & Ambassadors.
Documentation and Organisation:
Capture enquiries for accurate records and maintain booking/registration forms regularly.
Booking Process:
Create bookings and facilitate handovers to relevant departments.
Collaboration:
Liaise with different departments for weekly updates.
Logistics Coordination:
Coordinate with the logistics department on student transfer options.
Sales Follow-Up:
Proactively follow up on missing sales leads.
Feedback and Reporting:
Acknowledge post-course feedback and provide valuable insights during quarterly camp visits.
Strategic Planning:
Contribute to rate and date planning, update and maintain the camp planner.
Hosting:
Host camp visits when necessary.
Project Coordination:
Communicate and follow up with clients on specific projects and goals.
Site Management:
Visit project sites and coordinate with suppliers and vendors.
Itinerary Development:
Develop and finalise project itineraries for custom product development.
Marketing and Sales Support:
Assist in marketing efforts and sales functions.
Required Skills:
Strong organisational abilities.
Understanding of sales principles and best practices.
Effective time management skills.
Professional demeanor and excellent communication skills.
Intrinsic motivation and a quick learning ability.
Proficiency in CRM software and marketing analytics tools.
Flexibility and adaptability to changing market conditions.
Knowledge of logistics and booking processes is a plus.
Desired Experience and Qualifications:
Proven track record of successful sales leadership (at least 5 years).
Relevant Tertiary Qualifications will be beneficial.
If you are ready for a challenging and rewarding role, contributing to the success of bookings, projects, and strengthening client relationships, apply now! Send your CV to us today… Good Luck!
