Kendrick Recruitment is currently seeking a highly motivated and experienced Spa Manager to oversee the day-to-day operations of a Luxury Spa. As a Spa Manager, you will be responsible for ensuring a culture of care and service excellence to guests, in line with international hotel brand standards. If you have a passion for delivering 5-star service, exceptional leadership skills, and a strong background in spa management, we invite you to apply for this exciting opportunity.
Requirements for the Role:
Delivering 5-star service to all clients, ensuring their satisfaction and well-being.
Ability to lead and inspire a team with a professional, vibrant, and confident demeanor.
Hold an international qualification in ITEC/SAAHSP/CIDESCO/CIBTEC.
Minimum of 3 years practical experience in spa management.
Maintain health, hygiene, and a professional appearance within the spa.
Exceptional sales and marketing skills to drive spa revenue.
Extraordinary communication skills with a creative flair.
Ability to handle guest queries and complaints with professionalism.
Flexible, reliable, and strong administrative skills.
Proficiency in financial reviews and reporting.
Strong organizational skills for evaluating, coordinating, marketing, and planning.
Accountable, with the ability to see a task through to completion.
Flexibility and reliability to work overtime and outside of normal working hours to accommodate the needs of the business.
Achieve retail sales targets and conduct performance reviews and financial analysis.
Maintain the highest standard of guest service by following international protocols and displaying genuine care and attention to detail.
Stay updated on products and treatment brand standards, beyond formal training.
Assist in marketing events, workshops, training, and skin center tasks.
Monitor spa inventory and ensure adequate supply levels.
Maintain cleanliness and hygiene of treatment and preparation areas, including equipment and products.
Manage and train staff, ensuring their ongoing development and performance assessments.
Identify areas where operational processes can be enhanced for improved efficiency.
Evaluate the effectiveness of sustainability efforts undertaken by the spa.
Set goals and objectives for the upcoming quarter or year.
If you meet the requirements and are passionate about delivering exceptional spa experiences, please submit your application, including your resume and any relevant certifications, to apply below . Kendrick Recruitment is committed to promoting diversity and equal-opportunity employment. We appreciate all applications; however, only shortlisted candidates will be contacted.