Hostess – Luxury Wine Farm – Stellenbosch

Join Kendrick Recruitment, the epitome of luxury in hospitality, as a Hostess!

Position: Hostess
Location: Stellenbosch, Western Cape
Type: Full-Time

Are you ready to be the first point of contact for guests at a prestigious establishment in Stellenbosch? Kendrick Recruitment, a leading luxury hospitality recruitment agency, is seeking a dynamic Hostess to join an exceptional team and ensure an unforgettable dining experience for patrons.

Key Responsibilities:

• Warm Welcome: Create a memorable first impression by extending a gracious welcome to esteemed guests as they arrive.
• Efficient Reservations Handling: Work in tandem with your fellow hostess to manage reservations seamlessly, ensuring a flawless guest experience.
• Guided Seating: Escort guests to their designated dining or bar areas with poise and professionalism.
• Personalized Service: Provide guests with menus and introduce their dedicated waiter or waitress for a personalized touch.
• Master of Organization: Create a floor plan for both lunch and dinner services, ensuring smooth operations.
• Menu Management: Collaborate with the senior chef on duty to stay informed about any menu changes.
• Shift Flexibility: Transition between lunch and dinner shifts, adapting to the evolving dining experience.
• Efficient Table Allocation: Maintain a list of available tables for lunch services, optimizing guest flow.
• Effective Communication: Facilitate shift handovers through detailed handover sheets and greet guests upon their departure.
• Impeccable Desk: Keep the hostess desk immaculate and organized for a welcoming atmosphere.
• Guest Liaison: Answer incoming calls and address guest queries with courtesy and professionalism.
• Local Expertise: Be well-informed about the estate and local information to assist guests effectively.
• VIP Service: Notify managers and waitstaff promptly about VIP visits once they are seated.
• Reservation Expertise: Familiarize yourself with reservation policies, booking times, and other relevant details.

Requirements:

• Education: Minimum Grade 12, with a hospitality certificate considered a plus.
• Experience: Ideally, 1-2 years of prior hostess experience.
• Etiquette: Understanding of restaurant etiquette to provide a refined dining experience.
• Reservation Savvy: Proficiency in managing reservations efficiently.
• Team Player: Able to work collaboratively within a team-oriented environment.
• Customer-Service Pro: Showcase demonstrable customer-service skills, both in-person and on the phone.
• Organizational Guru: Strong organizational skills to oversee the entire dining and bar area.
• Availability: Willingness to work flexible hours, including evenings, public holidays, and weekends.
• Stamina: Good physical condition to stand and walk throughout the entire shift.
• Composure: Comfortable interacting with distinguished clientele in high-pressure situations.
• Presentation: Maintain a well-presented appearance and bring an enthusiastic personality to your role.
• Flexibility: Adapt to changing demands and demonstrate accountability in your work.

Apply now to embark on this exciting journey by sending your CV, references and profile photo today… Good Luck!