🌟 Exciting Opportunity for an Experienced Hospitality Operations Manager! 🌟
Kendrick Recruitment is on the hunt for a dynamic and driven Hospitality Operations Manager to join an exclusive luxury private game reserve in the Eastern Cape. If you’re ready to take the reins and oversee operations at one of the most prestigious and breathtaking locations, this role is calling your name!
Location: Eastern Cape
Salary: Negotiable (based on experience)
The Hospitality Operations Manager will oversee the entire hospitality operation, ensuring that guests receive an unforgettable experience at this luxury private game reserve. You will be the leader ensuring the smooth running of all aspects of the lodges, from operational efficiency to financial management, all while driving excellence in guest service. This is the perfect opportunity for someone with extensive senior management experience in the luxury hospitality industry, especially in the game reserve environment.
Develop and execute strategic plans for all hospitality operations, maintaining exceptional guest experiences across multiple lodges.
Lead and inspire hospitality teams, fostering collaboration and maintaining high standards across the board.
Oversee and manage the financial performance of the hospitality department, including budgeting, cost control, and performance tracking.
Ensure compliance with health, safety, and security regulations, optimizing processes to maintain top-tier standards.
Lead HR functions within the hospitality departments, focusing on training, development, and performance management.
Drive the implementation of technology solutions, IT systems, and support services that improve operational efficiency.
Collaborate with all teams on special initiatives and projects like lodge refurbishments and new programs to enhance the guest experience.
Qualification: Degree or diploma in Hotel Management or related field.
Experience: At least 8 years of senior management experience in a 5-star luxury property, with at least 5 years in a game reserve environment.
Proven experience in guest service excellence, operational efficiency, and financial management.
Strong proficiency in Microsoft Office and lodge/hotel-specific software.
Exceptional leadership skills, with the ability to manage multiple teams and departments.
Strong problem-solving abilities and the ability to thrive in high-pressure environments.
Attention to detail and a commitment to excellence in every aspect of the operation.
Competitive salary (negotiable based on experience).
Work at a prestigious luxury game reserve in the heart of the Eastern Cape.
Lead a passionate team committed to providing exceptional service and experiences.
Collaborate on exciting projects, from refurbishments to new hospitality initiatives.
A chance to shape the future of luxury hospitality in a unique and stunning environment.
If you have the skills, experience, and drive to excel in this role, we want to hear from you! Send your CV to cv@kendrickrecruitment.com and take the next step in your career today!
