🌟 Ready to Be the Face of Luxury? 🌟
Position: Guest Relations Officer / Hotel Reception
Location: Stellenbosch, South Africa
Salary: Negotiable DOE
Kendrick Recruitment is looking for a Guest Relations Officer to join a luxury hotel in the stunning Stellenbosch area. If you’re passionate about creating seamless, unforgettable experiences for guests and have a flair for hospitality, this is the perfect role for you!
As a Guest Relations Officer, you’ll be the first face guests see and the last they remember – your ability to welcome, assist, and make everyone feel like a VIP will be key to your success. You’ll also get to work with a fantastic team and help elevate every guest experience from check-in to check-out!
What You’ll Do:
Welcome and introduce guests to the hotel with style and grace
Handle check-in and check-out processes seamlessly
Ensure accurate guest information is communicated to all relevant departments
Assist guests with bookings, tours, transfers, and create tailored itineraries
Keep guest profiles up-to-date on Protel
Liaise with outside guests and assist the Indochine restaurant when needed
Prepare welcome letters and registration cards
Manage guest daily itinerary, calls, and concerns with professionalism and warmth
Provide assistance to the Spa, Housekeeping, and Indochine when required
Help with lunch and dinner bookings on Dine-Plan
Track and ensure transfers are booked and properly charged
Perform two Night Audit duties per month
Work closely with Night Auditors and shift Guest Relations teams for smooth handovers
What You’ll Need:
Hospitality Certificate/Diploma
2-3 years of experience in a similar role
Strong computer skills and excellent administrative abilities
A passion for the hospitality industry and providing top-tier guest service
Outstanding interpersonal and communication skills (both verbal and written)
Ability to build positive relationships across departments and cultures
Comfort dealing with high-end clientele and maintaining professionalism at all times
Natural warmth, friendliness, and a “can-do” attitude
Punctual, disciplined, and highly organized with extreme attention to detail
A proactive team player who can also work independently
Reliable transport to and from work
Why You’ll Love It:
Work in a prestigious luxury hotel in the heart of beautiful Stellenbosch
Be part of a team that values exceptional service and guest experiences
Opportunities for growth and development in a world-class setting
If you’re someone who thrives in a fast-paced, dynamic environment and loves making every guest feel special, this is the opportunity you’ve been waiting for. Don’t miss your chance to work in one of the most sought-after destinations in South Africa!
Apply now by sending your CV to cv@kendrickrecruitment.com. We can’t wait to see how you can elevate the guest experience at this luxury hotel!
Get ready to be the heart of hospitality in Stellenbosch. ✨
