Guest Relations Officer – 5* Lodge – Grahamstown

Kendrick Recruitment is now seeking a Guest Relations Officer for a 5* Safari Lodge on a Private Reserve close to Gqeberha/Port Elizabeth in the Eastern Cape.  The role of the Guest Relations Officer is to form an important link between the guests and the service that are provided. The primary purpose of the role is to assit the daily lodge operations. The position requires a high level of guest contact, good communication with the rest of the team members to ensure that all requests are follow through and taking a host management role as required along with the other member of the management team

If you are interested in the above role here is what you need to have to be considered:

• Hotel Diploma or Certificate
• Worked in 5 star establishment for at least 2 years
• Experience in Opera and GAAP
• Fluent in English
• A passion for 5* Service
• Drivers Licence

You will also need the following skills:

• Great planning and organising skills with the ability to finish tasks
• Hands on approach
• Sensitive to cultural issues/ patient with team members
• Highly sociable and confident when meeting new people and able to entertain / host
• Understand the concept of under promising and over delivering
• Confident and able to react swiftly in coming up with solutions to challenges
• Anticipating guests needs and facilitating the small touches that enhance the guest experience
• Sense of ownership and pride for the guest experience
• Good eye for detail and the special touches required

To apply please send your CV and written references through today… Good Luck!