Kendrick Recruitment are seeking a dynamic and customer-focused individual to join our team as a Duty Manager. The Duty Manager will play a crucial role in ensuring the seamless operation of daily activities at the lodge, contributing to the overall guest satisfaction and maintaining high standards of service.
Responsibilities:
Guest Services:
Greet and assist guests in a courteous and professional manner.
Handle guest inquiries, requests, and concerns promptly and effectively.
Ensure guests’ needs are met to exceed their expectations.
Operational Excellence:
Oversee day-to-day operations to guarantee the smooth running of the lodge and spa.
Coordinate with various departments to ensure cohesive teamwork.
Monitor and manage room reservations, check-ins, and check-outs.
Staff Supervision:
Supervise and support front office and other operational staff.
Provide leadership and guidance to ensure high-quality service delivery.
Conduct regular staff briefings to communicate relevant information.
Problem Resolution:
Address and resolve guest complaints or issues promptly and professionally.
Collaborate with different departments to find effective solutions to challenges.
Maintain a positive and solutions-oriented approach in all situations.
Emergency Response:
Act as the point of contact in case of emergencies and coordinate appropriate responses.
Ensure adherence to health and safety regulations and emergency procedures.
Financial Accountability:
Assist in managing budgets and expenses within established guidelines.
Monitor and control costs to optimize financial performance.
Qualifications:
Proven experience in a similar role within the hospitality industry.
Exceptional customer service and communication skills.
Strong leadership abilities with a focus on team collaboration.
Proficient in hotel management software and Microsoft Office Suite.
Knowledge of health and safety regulations.
Benefits:
Competitive salary.
Opportunities for professional development.
If you are passionate about delivering exceptional guest experiences, thrive in a dynamic environment, and possess the skills and qualities outlined above, we invite you to apply for the Duty Manager position.
To apply, please submit your resume and cover letter to me today! We look forward to welcoming a dedicated professional to our team!
