Kendrick Recruitment is excited to present an exceptional opportunity for a talented individual to join a luxury hotel in Vilanculos as a Front of House / Assistant Manager. We are seeking a dynamic and passionate candidate to contribute to the success of our client’s prestigious establishment.
Location: Vilanculos, Mozambique
Salary: R25,000 gross per month
Employment Package and benefits:
- Tax deductions in accordance with Mozambican law.
- Flexible shifts with 6 days off per month.
- Holiday entitlement of 24 days for the first working year, increasing to 30 days per annum thereafter.
- Annual 13th cheque bonus policy.
- Comfortable on-site accommodation.
- Daily food and drink allowance with meals provided while on duty.
- Cost price charged on activities.
- One return flight per annum from Vilanculos to Johannesburg.
- Emergency evacuation and hospital plan or equivalent annual contribution to current medical aid plan.
Overview: Seeking a detail-oriented Front of House / Assistant Manager to ensure exceptional guest experiences and support villa operations. This role requires strong organizational skills, interpersonal finesse, and a passion for hospitality.
Key Responsibilities:
- Guest Experience:
- Welcome and host guests warmly, addressing inquiries and requests promptly.
- Maintain service excellence throughout guest interactions.
- Administrative Support:
- Assist with reservations, emails, and guest profiles.
- Coordinate with departments for smooth operations.
- Team Leadership:
- Provide guidance to front-of-house staff, promoting teamwork.
- Conduct training sessions to enhance staff performance.
- Facility Management:
- Oversee villa maintenance and cleanliness.
- Monitor inventory levels and coordinate replenishment.
- Guest Relations:
- Build strong guest relationships, handling feedback professionally.
- Act as a brand ambassador, promoting villa services.
Qualifications and Skills:
- Previous hospitality experience.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Office and reservation systems.
- Excellent organizational and multitasking abilities.
- Positive attitude and passion for service excellence.
Company Culture: The team consists of 4 Expat managers on-site and approximately 60 local Mozambican team members. They foster a casual, hands-on environment with a friendly and approachable atmosphere. Opportunities for learning and development are provided, and management plays a lead role in guiding and developing the team.
If you are ready to take on this exciting challenge and contribute to the success of our luxury hotel in Vilanculos, we encourage you to apply. Please submit your CV and a cover letter detailing your relevant experience and skills.
