Kendrick Recruitment is searching for a E-Commerce Client Services Supervisor for a luxury wine estate / farm in Franschhoek.
You must have a passion for people, where your number one aim is to delight the customer. You will manage a small team of customer service agents and must ensure that correct processes and KPIs are adhered to.
Responsibilities:
•Coordinate the customer service team, with the aim of resolving queries efficiently and effectively.
•Compile monthly customer experience management reports and provide management with a visual representation of the customer service team’s performance.
•Drive and motivate the customer service team to achieve targets and KPIs.
•Enhance current customer service processes to improve efficiency and find new ways to delight our customers.
•Take ownership of the customer experience to ensure that the customers’ needs are met.
•Create and maintain the Knowledge Centre and provide customers with high-quality, self-service resources, whilst ensuring that first-line response is scalable.
Requirements:
•A completed National Senior Certificate qualification (matric / Grade 12).
•A relevant tertiary qualification will be advantageous.
•Fluent in Afrikaans andEnglish, with exceptional writing and communication skills.
•At least 4 years’ experience in direct customer service in an e-commerce, hospitality and/or tourism environment.
•Experience in managing teams and staff members.
Please send your CV and written references to apply below ….GOOD LUCK!
