DMC Retail Travel Specialist – Luxury Hospitality Company – Johannesburg
Salary: R25,000 – R40,000
Location: Johannesburg
Company Overview:
This prestigious luxury hospitality company, known for its commitment to sustainability and guest experience, seeks a passionate and dedicated DMC Retail Travel Specialist. Every member of their team contributes significantly to their mission by providing exceptional service and ensuring a positive impact on the environment and communities. This role is perfect for someone who thrives in a dynamic, client-focused environment and is eager to contribute to the success of the company.
Key Responsibilities:
Creative Planning & Designing: Develop tailored itineraries that meet guest preferences and align with their budget.
Reservations Management: Handle bookings from initial quotes to final invoicing and travel documents.
Communication: Maintain clear and consistent communication with agents, sales teams, suppliers, and colleagues to ensure a seamless booking process.
Emergency Duty: Participate in a rotational emergency duty as per the DMC Emergency BOP.
Sales and Service: Proactively promote products and services, ensuring the best safari experiences for guests while maintaining a professional demeanour.
Guest Delight: Provide outstanding customer service to both agents and guests, always remaining calm and professional under pressure.
Support & Values: Uphold the company’s core values – Care of the People, Care of the Land, and Care of the Wildlife.
Knowledge and Skills Required:
Service Excellence: A genuine passion for delivering an exceptional guest experience.
In-depth Product Knowledge: Strong knowledge of Southern Africa and East Africa. Experience with Tourplan is highly advantageous.
Sales & Strategy: Understanding of the sales process, strategies, and how to make commercial decisions based on market data and analysis.
Travel Industry Channels: Experience and understanding of the travel industry, its terms and conditions, and third-party relationships.
Technical Proficiency: Advanced skills in Tourplan (advantageous), ESS, MS Office (Word, Excel, PowerPoint, Outlook), and WETU.
Creativity: The ability to craft unique and personalised safari experiences for clients.
Problem-Solving Skills: Ability to resolve issues quickly and creatively while maintaining a positive experience for guests and colleagues.
Personal Characteristics:
Excellent Communication Skills: Strong verbal and written communication skills, including reporting and client interactions.
Time Management: Highly organised with the ability to handle multiple tasks and meet deadlines.
Attention to Detail: Ability to stay focused and diligent in ensuring the accuracy and completeness of bookings and itineraries.
Guest Delight Focused: A passion for ensuring guest satisfaction and delight in all interactions.
Teamwork: Ability to collaborate effectively with colleagues and work in a team-oriented environment.
Adaptability: Flexible and decisive with a willingness to learn and grow within the role.
Previous Work Experience Required:
A minimum of 3–5 years of experience in tour consulting, preferably within a luxury travel environment.
A proven track record of designing and managing high-end travel itineraries.
An ability to handle pressure, adapt to changing conditions, and thrive in a fast-paced environment.
High energy, flexibility, perseverance, and patience are essential for this role.
What’s On Offer:
Competitive salary range of R25,000 – R40,000, dependent on experience.
Opportunity to work with a globally recognised luxury travel company.
A dynamic and passionate work environment where your contribution truly makes a difference.
If you are an enthusiastic and experienced DMC Retail Travel Specialist with a passion for luxury safaris and delivering exceptional guest experiences, we would love to hear from you. Please send your CV and cover letter to Lucy@kendrickrecruitment.com to apply for this exciting opportunity.
