Kendrick Recruitment is excited to present an opportunity at a busy Hotel based in Cape Town. We are seeking a Front Office Manager to join this exceptional team. As a Front Office Manager, you will be the key orchestrator in ensuring every guest’s journey, from arrival to departure, is flawlessly executed.
Responsibilities:
Oversee and execute duties of a guest relations officer, night auditor, and duty manager proficiently.
Promptly and efficiently address all guest needs and complaints.
Daily briefings to colleagues regarding site inspections, specific functions, and other pertinent daily information.
Maintain constant communication with relevant departments.
Coordinate and prepare staff rosters to guarantee ample coverage in guest relations.
Uphold standards of conduct, uniform, language, and grooming for all staff.
Handle all disciplinary actions professionally.
Conduct monthly meetings and regular petty cash checks/end-of-month reconciliations.
Ensure adherence to current Standard Operating Procedures (SOPs) and propose amendments if necessary.
Requirements:
Hospitality qualification (diploma/degree).
Preferably 3-5 years of management experience.
Proficiency in basic computer skills and administration.
Fluent in English with excellent interpersonal and communication skills.
Strong customer/guest service orientation and exceptional people skills.
Ability to maintain professional relationships with all departments.
Comfortable engaging with distinguished clientele.
Well-presented, enthusiastic, flexible, and accountable.
To apply, please send your resume to Kendrick Recruitment today… Good Luck!
