Kendrick Recruitment is now seeking an Assistant General Manager OR General Management Couple for a luxury camp situated in the famous Masai Mara, Kenya. The ideal person/couple must have a good general understanding of lodge operations, finance, and staff management. The couple or individuals should be passionate about hospitality, and have a keen interest in sustainability, conservation and community development.
ONLY OPEN TO KENYAN CITIZENS
Key Areas of work:
Relationship building with staff, guests, governmental departments, the community, the industry (agents and other lodges)
Business efficiencies – cost control, local produce, quality of product
HR structure – maintaining and enhancing – understanding and adherence
Product development on guest experience – lodge, food, game experience, all guest touch points
Sustainability – Analyzing the impact Sustainability has on our business and improving it
Financial Management – Understanding and monitoring the lodge finance and managing results
Forecasting – Budget forecasting and ensuring the finance aspect of the lodge keep up with the ever changing business environment
Training Development – Facilitating the training needed to the team to ensure they are up to speed with the desired service standards
Coach, mentor and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities
Responsibilities:
Responsible for the effective management and running of lodge. Overall Day to Day Management of the Lodge and Back of House
Daily meeting with General Manager, Camp Managers and Heads of Department to discuss the daily plan, including arrivals, departures, maintenance, food, special requests, bush banqueting etc.
Facilitate annual and monthly training plan for all departments and structure external training and exchanges with other lodges where possible
Hosting all Agents and Media and VIP Groups
Personal Traits:
Energetic, proactive person with well-developed concept of the importance of providing a world-class guest experience and the ability to provide that experience
Aware, evolved, energetic, compassionate, respectable, good communication and a strong leader
Lateral thinking ability
Ability to take initiative
Must be able to cope under pressure to meet guests needs
Good interpersonal skills and communication with staff and guests
Attention to detail
Computer and financial skills
Knowledge of the functions, operation, and mission of the specific departments Outstanding interpersonal relationship building and employee coaching and development skills
Management experience in a team-oriented workplace preferred
To be considered you will need to possess a relevant qualification within the hospitality and tourism sector as well as a minimum of 5 years experience within a management role of a luxury establishment. This is a live in position with a market related USD$ salary on offer to the couple or single candidate.
