Retail Travel Consultant – Group of Luxury 5* Lodges – Johannesburg

Kendrick Recruitment are seeking a Retail Travel Consultant for a group of luxury 5* lodges. Salary will be market related.

OUTPUTS:
Creative planning and designing of itineraries
Managing the reservations process for bookings in a manner which ensures guest budget is achieved
Handling of bookings from quote to finalizing, invoicing and travel documents
Consistent and clear communication with agents, sales teams, preferred supplier partners and colleagues.
Emergency duty will be on a rotational basis as per the Retail Emergency BOP
Working hours early and late shift on a weekly rotational basis
Calm and professional manner of servicing agents and guests
Proactive selling of our products and services ensuring the best possible safari for the   guests
An independent, curious and “can do it” nature
Upholding the values of the company … Care of the people, Care of land and Care of the wildlife

KNOWLEDGE REQUIRED:
A passion for delivering service excellence
An in-depth knowledge of Tourplan advantageous
A good knowledge of South Africa, Southern and East Africa preferable
A willingness and aptitude to learn

SKILLS REQUIRED:
Communication skills and a good command of the English language with
Time & desk management
Computer aptitude
Attention to detail
Elaborating in writing explanations or descriptions
Working in an orderly manner
Exceptionally customer focused

PERSONAL CHARACTERISTICS:
Good interpersonal skills
Sense of urgency
Passionate about guest delight
Diligence and self-motivation to meet deadlines and keep on top of your job
Willingness/ability to share information and teach and inspire others

PREVIOUS WORK EXPERIENCE REQUIRED
Minimum of 4 – 6 years previous inbound tour consulting experience required

Should you meet the above-mentioned requirements please send us your CV and a professional head and shoulders photo today. Good Luck!!

Salary: R0

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