ICT Office Administrator – Group of Luxury 5* Lodges – Johannesburg

Kendrick Recruitment are seeking an ICT Office Administrator for a group of luxury 5* lodges. Salary will be market related. Successful candidate must have at least 3 years’ experience in administration; preferably within an IT environment.


Hardware, software and services

  • Facilitate the repair/replacement of IT equipment.
  • Record and assist with administration of IT related Service Agreements, Contracts and Licenses.
  • Track equipment on loan to business.
  • Check and track IT spend against budget.
  • Manage PBX hunt-groups, pickup-groups, call forwarding and message system.
  • Report and track incidents and requests logged with the communications provider.
  • Generate and distribute departmental telephone billing reports and assist with billing queries.
  • Track IT telephones usage against budget.
  • Log maintenance calls and faults with suppliers.
  • Report on monthly print volumes and allocate printer costs.
  • Order and manage of printer supplies.
  • Track printing costs against budget.
  • Adhere strictly to company procurement policies and procedures.
  • Request quotations, place and receive orders.
  • Manage stock levels and replenish as required.
  • Track orders and keep stakeholders informed of order progress.
  • Facilitate order approval procedures as per policy requirements.
  • Track and reconcile costs against budget.
  • Administer sending and receiving IT related goods.
  • Track and communicate progress of goods en route.

Flight and accommodation booking

Book flights, vehicles and accommodation on behalf of ICT staff.

Cellular contracts and devices

  • Facilitate approval and ordering processes for all cellular contracts.
  • Track cost allocations and distribute to managers and the finance team.
  • Investigate and resolve billing queries.
  • Administer all cellular contracts (including but not limited to: migrations, upgrades, cancelations, service activations, reallocations).
  • Proactively inform contract owners of contracts due for upgrade.
  • Facilitate repairs of cellular devices.
  • Maintain and develop procedures and systems to ensure the maintenance of manual and electronic filing systems.
  • Take minutes at internal and external meetings, specifically any meetings with service providers, ensuring follow-up actions take place within agreed timescale.
  • Liaising with IT contractors, partners and service providers as required.
  • Prepare reports and presentations with statistical data, as assigned.
  • Record all tasks, requests or incidents on the Service Desk System and update information as r
  • Update office policies as needed.
  • Answer queries via telephone, email, service systems and in person.

Knowledge/Skills/Qualifications Required:

  • Matric Certificate
  • 3 years’ general admin experience.
  • Knowledge and experience using Microsoft Office products (mainly Outlook, Word and Excel).
  • Good Communication.
  • Good reading and writing skills.
  • The ability to concentrate for long periods of time.

Personal Attributes – The successful candidate should be/should have;

  • Well-groomed and presentable at all times.
  • An enquiring mind.
  • Methodical, punctual and pay attention to detail.
  • Should show perseverance and patience.
  • Ability to work under pressure.
  • Ability to put thoughts and ideas on paper.
  • Have high energy levels.
  • Be flexible, organized and have the ability to overcome obstacles and persist with the task at hand.
  • Diligent and self-motivated.
  • Friendly and Confident.

Should you meet the above mentioned criteria please send us your CV today. Good Luck…

Salary: R0

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