Archives for Front of House

Kendrick Recruitment are seeking a Junior Duty Manager for a sea view boutique hotel located in Camps Bay, Cape Town. The position entails all aspects of the day to day operations of the property. Guest Liaisons is a key part of the role and it is essential that the candidate has excellent knowledge of Cape Town and surrounds, as well as fluency in both written and spoken English. This position entails shift work with weekends and public holidays being considered as normal working days. Shift times vary between 06:30 – 14:30 and 15:00 – 23:00. Salary will depend on experience,
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Locations: Western Cape.
Job Categories: Front of House.

Kendrick Recruitment are seeking a Reception Manager for a private game reserve in the Eastern Cape.   This is a live-in position, salary on offer is negotiable between R10 000 to R13 000 per month plus company contribution towards medical aid and provident fund.   Successful candidate should have at least a minimum of 3 years’ experience in a similar role within a 5-star game reserve.   Should you be interested in this position please send us your CV today! Good Luck…
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Locations: Eastern Cape.
Job Categories: Front of House.

Kendrick Recruitment are seeking a Lodge Anchor for a beautiful forest lodge in a wetland park in the Hluhluwe are, KwaZulu Natal. This is a live-in position including laundry, meals on duty and housekeeping, salary on offer will depend on experience but will range from R6500 to R8000 with a cost to company package. Work schedule will be 6 weeks on 2 weeks off. This is a remote lodge and candidates must be prepared to work off the beaten track. Admin/Reception/Lodge Anchor: The successful candidate should have: An enquiring mind. Be methodical. Pay attention to detail. Be creative. Show perseverance and patience. Ability to work under pressure. Ability to accept routine and mundane tasks. Have high energy level, and be flexible. Ability to overcome obstacles and persist with the task at hand. Be decisive and adaptable. Key Outputs: Food and Beverage Management. Stock
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Locations: Kwazulu Natal.
Job Categories: Front of House.

Kendrick Recruitment are seeking a Guest Relations Manager for an Island just off Indonesia. We’re searching for a highly energetic, positive, wonderful personality who will support all property operations, ensuring the highest levels of Guest Hospitality and Service are provided. Manages the communication and flow of all pre-arrival information, queries, and ensures Guests have a flawless Resort stay. This person will also track and resolve departmental service issues, and be the Manager of all Guest History data collection and dispersion.   Utilizes interpersonal and communication skills to lead, influence, and encourage others; demonstrates honesty/integrity; leads by example Provides service that
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Locations: Worldwide.
Job Categories: Front of House.

Kendrick Recruitment are seeking a Duty Manager for a private luxury estate located in the beautiful Franschhoek Valley.   Salary on offer for this position is market related. Shift work will be required and an average of 8-9 days off will be given per month.   Experience/Qualifications Required: A Diploma in Hospitality. Wine Diploma is an Advantage. Knowledge of the area will be an advantage. Previous experience essential. Two to three years in a similar environment.   Main Duties & Responsibilities: To ensure that the day to day operations of Front of House Duties are carried out according  to the standards of the company. To brief all Front of House staff at the start of their shift regarding groups, VIP’s, special  events, meal themes and applicable décor and any other pertinent information. To monitor the performance and morale of Front Of house staff and report to the General Manager when necessary. To ensure that the cleanliness, hygiene and sanitation of Front of house Area areas are immaculately maintained always according to the standards of the company and as              specified by senior management. To inspire Front of house Staff to perform every task to the very best of their ability. To carry out on the job training with Lobster Ink to ensure that personnel are constantly  growing and improving. To maintain a positive attitude and a courteous and professional demeanor always. To coordinate and assist with guest check-ins and departures in a welcoming, and efficient manner. To have a complete knowledge of Franschhoek and the company
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Locations: Western Cape.
Job Categories: Front of House.

Kendrick Recruitment are now seeking a Guest Relations Officer for a collection of luxury 4* and 5* self-catering apartments in Cape Town. Salary on offer for this role is R8 000 – R9 000 per month but negotiable.   Main Purpose of Job:   The Guest Relations Officer is responsible for ensuring that they provide the highest level of guest service and that the company standards are met and maintained at all times.   Minimum Qualifications and Work Experience: Grade 12 2 Years’ experience in a similar role.   Duties: Always greet guests in a friendly and professional manner. Engage each guest as a unique individual and listen attentively to their requests. Perform accurate check-ins and check-outs of guests daily. Ensure that all paperwork and system operations are completed to company Answer the after hours cell phone when rostered in a timely and professional manner Make yourself aware of any reservations information that would assist in your dealing with the guest. Anticipate and take responsibility for addressing all guest’s service needs. Listening to guest’s complaints or concerns, resolving their issue in a timely manner or report to management as required. Perform in going and outgoing property inspections and ensuring the reporting of all 
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Locations: Western Cape.
Job Categories: Front of House.

Kendrick Recruitment are now seeking a Senior Guest Relations person for a collection of luxury 4* and 5* self-catering apartments in Cape Town. Salary on offer for this role is negotiable around R12 500 per month.   Main Purpose of Job:   The Senior Guest Relations Officer is responsible for ensuring they provide the highest level of guest service and that their standards are met and maintained always.   Minimum Qualifications and Work Experience: Grade 12 3 Years’ experience in a similar role.   Duties:   Always greet guests in a friendly and professional manner. Engage each guest as a unique individual and listen attentively to their requests. Perform accurate check-ins and check-outs of guests daily. Ensure that all paperwork and system operations are completed to company standards. Answer the after-hours cell phone when rostered in a timely and professional manner Make yourself aware of any reservations information that would assist in your dealing with the guest. Anticipate and take responsibility for addressing all guest’s service needs. Listening to guest’s complaints or concerns, resolving their issue in a timely manner or report to management as required. Perform in going and outgoing property inspections and ensuring the reporting of all issues to the Property Management Team as per channels provided. Completing property audits and stock takes as required. Responds to initial enquiries and requests within an 8-hour working day. Liaises with departments and provides an update on arrivals, groups, special request and functions etc. Maintains good communication channels with other departments. Handle any guest complaints where necessary or refer to the Guest Relations Manager. Adhere to all fire and emergency procedures, including procedures for handling of the fire panel, ensuring guest safety and participate in an evacuation if necessary. Practice safe working habits, including bending and lifting appropriately to avoid injury, reporting hazards, appropriate use of cleaning chemicals and working to minimize tripping hazards. Uniform and personal appearance are clean and professional for all staff. Maintains the filing system.
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Locations: Western Cape.
Job Categories: Front of House.

Kendrick Recruitment are seeking a Duty Manager for a luxury hotel situated on the foothills of the Constantiaberg in Cape Town. This position offers a cost-to-company salary of R17070.00 per month.   Minimum Qualification: Matric   Level of Experience: 2 – 3 years 5* Hotel Front Office experience & Minimum of 1 years Management exposure. Front office booking system experience essential. Bottom of Form   Position Summary:   We are looking for a well-presented individual with a sense of urgency, ability to drive the team, strong attention to detail; a positive attitude and good communication skills to manage all aspects
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Locations: Western Cape.
Job Categories: Front of House.

Kendrick Recruitment is seeking a Receptionist for a luxury Safari Lodge in Waterberg, Limpopo. Package includes accommodation and a salary of R5000 per month. Key Focus Areas: • Guest Handling & Service • Administrative Functions and Reservations • Health and Safety • Training • Discipline Requirements, Qualifications & Skills: • Grade 12 (essential) • Good literacy & numeracy skills (essential) • MS Office Suite proficiency (recommended) • 3-5 years’ experience in a similar role • Effective communication skills If you meet the above requirements send us your CV today! Good Luck…
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Locations: Limpopo.
Job Categories: Front of House.

Kendrick Recruitment are now seeking a Lodge Anchor for a 5* Luxury Lodge in the Sabi Sands Game Reserve. The Lodge Anchor is a vital role at the lodge and is the key to ensure that guests are receiving the best experiences during their stay. The Lodge Anchor’s duties will include both Guest handling as well as performing administrative tasks. We are looking for someone who thrives on guest interaction and has a friendly warm personality and the ability to deal with guests from different cultures and countries. You will need to be confident and self motivated and have the
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Locations: Mpumalanga.
Job Categories: Front of House.