Archives for Front of House

Kendrick Recruitment is seeking a Guest Services Supervisor for a luxury safari lodge in the Sabi Sands, Mpumalanga. Qualifications and Experience Needed: South African Citizen Preferably 2 years’ experience in 5 star establishment Hotel and Tourism school (or similar qualifications) Hosting experience ie. Maitre, waiter, barman Wine knowledge (not essential) English speaking, fluent in written English Driver’s license essential Behaviours and Skills: A passion for people and making conversation Basic computer knowledge Experience of stock taking and stock control Good organizational skills Hands on approach Willing to work long hours Good communicator Anticipating guests needs and facilitating the small touches
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Locations: Mpumalanga.
Job Categories: Front of House.

Kendrick Recruitment is seeking a Front of House Hospitality Manager for a beautiful beach lodge in the Hluhluwe ares, KwaZulu Natal. This is a live-in position and offers a salary of R14 000 – R16 000 and includes meals while on duty, laundry services and drinks at staff price. After your 3 month probation period a Cost to Company Medical Contribution of R500 will be made. Work Cycle: 6 weeks on, 2 weeks off. Duties and Responsibilities: Backup the General Manger as senior Management in order to effective keep the lodge as a premier destination. Incorporating good financial sense and standards as
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Locations: Kwazulu Natal.
Job Categories: Front of House.

Kendrick Recruitment are seeking a Lounge Manager for a charter airline based in OR Tambo. We are ideally looking for someone who has a background in 5* Hospitality and is looking to work a Monday to Friday role. We are looking for someone who understands the needs and requirements of 5* guests, has high attention to detail and is able to manage a team of 20 to achieve the standards expected within the lounge. Duties will include dealing with VIP’s, liaising with shuttles, charter flights to ensure guests are taken through in a timely manner and their safari experience begins
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Locations: Gauteng.
Job Categories: Front of House.

Kendrick Recruitment are now seeking a Guest Relations Officer for a collection of luxury 4* and 5* self-catering apartments in Cape Town. Salary on offer for this role is R8 000 – R9 000 per month but negotiable.   Main Purpose of Job:   The Guest Relations Officer is responsible for ensuring that they provide the highest level of guest service and that the company standards are met and maintained at all times.   Minimum Qualifications and Work Experience: Grade 12 2 Years’ experience in a similar role.   Duties: Always greet guests in a friendly and professional manner. Engage each guest as a unique individual and listen attentively to their requests. Perform accurate check-ins and check-outs of guests daily. Ensure that all paperwork and system operations are completed to company Answer the after hours cell phone when rostered in a timely and professional manner Make yourself aware of any reservations information that would assist in your dealing with the guest. Anticipate and take responsibility for addressing all guest’s service needs. Listening to guest’s complaints or concerns, resolving their issue in a timely manner or report to management as required. Perform in going and outgoing property inspections and ensuring the reporting of all 
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Locations: Western Cape.
Job Categories: Front of House.

Kendrick Recruitment are now seeking a Senior Guest Relations person for a collection of luxury 4* and 5* self-catering apartments in Cape Town. Salary on offer for this role is negotiable around R12 500 per month.   Main Purpose of Job:   The Senior Guest Relations Officer is responsible for ensuring they provide the highest level of guest service and that their standards are met and maintained always.   Minimum Qualifications and Work Experience: Grade 12 3 Years’ experience in a similar role.   Duties:   Always greet guests in a friendly and professional manner. Engage each guest as a unique individual and listen attentively to their requests. Perform accurate check-ins and check-outs of guests daily. Ensure that all paperwork and system operations are completed to company standards. Answer the after-hours cell phone when rostered in a timely and professional manner Make yourself aware of any reservations information that would assist in your dealing with the guest. Anticipate and take responsibility for addressing all guest’s service needs. Listening to guest’s complaints or concerns, resolving their issue in a timely manner or report to management as required. Perform in going and outgoing property inspections and ensuring the reporting of all issues to the Property Management Team as per channels provided. Completing property audits and stock takes as required. Responds to initial enquiries and requests within an 8-hour working day. Liaises with departments and provides an update on arrivals, groups, special request and functions etc. Maintains good communication channels with other departments. Handle any guest complaints where necessary or refer to the Guest Relations Manager. Adhere to all fire and emergency procedures, including procedures for handling of the fire panel, ensuring guest safety and participate in an evacuation if necessary. Practice safe working habits, including bending and lifting appropriately to avoid injury, reporting hazards, appropriate use of cleaning chemicals and working to minimize tripping hazards. Uniform and personal appearance are clean and professional for all staff. Maintains the filing system.
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Locations: Western Cape.
Job Categories: Front of House.

Kendrick Recruitment are now seeking a Lodge Anchor for a 5* Luxury Lodge in the Sabi Sands Game Reserve. The Lodge Anchor is a vital role at the lodge and is the key to ensure that guests are receiving the best experiences during their stay. The Lodge Anchor’s duties will include both Guest handling as well as performing administrative tasks. We are looking for someone who thrives on guest interaction and has a friendly warm personality and the ability to deal with guests from different cultures and countries. You will need to be confident and self motivated and have the
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Locations: Mpumalanga.
Job Categories: Front of House.